This is what every executive says "I HAVE NEVER HEARD OF THIS ISSUE BEFORE", well now you have, so come up with a solution! And my university has 16000+ students and they've registered atleast 10000+ devices and they do know how to check a MAC address. This could also be a case of bad technical support from the university department if they're not looking at the correct fields or are missing something. The only way it would change is if you have a MAC address spoofer or some type of malware infection causing issues with your computer. The MAC address cannot change by itself and I have never heard of that happening in my realm of support. You would have 3 physical addresses (MACs) because you have 3 communications devices: LAN, WLAN, and BlueTooth. It's been 4 days and not a single solution. I called again and asked another guy, he asked me to open command prompt and type "getmac" and my laptop displayed 3 MAC addresses that time whereas a laptop should have only 2! I have received a damaged product probably and i'm not getting proper service due to which i had to post here. He said he'll ask his senior officials and get back to me the next day but i've not got a single call till now. I had to call again and wait for so long, even this guy didn't know the solution to this. I called the customer care on Tuesday and your executive couldn't understand the problem and he just disconnected the call. He said MAC address is supposed to be unique, please go get it checked.So basically each time i shut it down and start or restart my laptop, i get a new MAC address.
So, he asked me to restart my laptop and when i did, i got a new MAC address again (third one). But the wi-fi did'nt work, so i went back and he tried checking my MAC address and the MAC address had changed. So i took my laptop to the wi-fi configuration department, they registered my MAC address and sent me back. I study in a university where you have to give your laptop's MAC address/Physical address to access the university WI-Fi. I bought a laptop last Saturday (30-8-16).
0 kommentar(er)
